🔄 Cancellation & Return Policy

🔄 Cancellation & Return Policy

Last Updated: [Today’s Date]
At SmileFlex.store, we aim to deliver a smooth and trustworthy shopping experience. Below are our guidelines for order cancellations, returns, and refunds.

❌ Order Cancellation Policy

🕒 Cancellation Window

  • You can cancel your order within 6 hours of placing it or before it is shipped, whichever comes first.

📩 How to Cancel

  • Email us at flex.smilee@gmail.com with your order ID and reason for cancellation.

  • If the order is not shipped yet, we will cancel and refund the full amount.

🚫 Orders That Cannot Be Cancelled

  • Orders that have already been dispatched or are in transit

  • Custom or bulk orders

💸 Refund Timeline

  • If eligible, refunds are processed within 5–7 business days via Razorpay to the original payment method.

🔁 Return & Replacement Policy

📦 Return Window
We accept returns within 5 days of delivery for eligible products.

✅ Conditions for Return

  • Item must be unused, unwashed, and in original packaging

  • All original tags and accessories must be intact

  • Mandatory: Clear unboxing video from the moment the package is opened

🎥 Why an Unboxing Video?
To process refunds or replacements for damaged or incorrect products, we require an unedited unboxing video showing the package being opened.

🔄 Return Process

  1. 📧 Email us at flex.smilee@gmail.com within 5 days of delivery

  2. 📸 Attach the unboxing video and a brief explanation

  3. 📞 Our support team will verify and guide you with the return process

  4. 🚚 We will schedule a pickup or provide return instructions

💰 Refunds

  • Refunds are initiated after we receive and inspect the returned item.

  • Refunds are processed within 5–7 working days.

  • The amount is refunded to your original payment method (e.g., Razorpay wallet, bank, or UPI).

🚫 Non-Returnable Items

  • Products damaged due to misuse or mishandling

  • Returns without original packaging or tags

  • Returns without the required unboxing video

  • Items marked as "Final Sale" or "Non-returnable" at checkout

📞 Need Help?

Our customer support team is always happy to assist!

📍 Address: 41-A Damodar Nagar, Kanpur, Uttar Pradesh – 208027
📧 Email: flex.smilee@gmail.com
📱 Phone: 6393220894